Effective date: 01.04.2025
1. Shipping Policy
Shipping Methods
We offer a variety of shipping methods to meet your needs. The available options and costs will be displayed at checkout based on your delivery address.
Shipping Timeframes
Orders are processed within 3-4 business days. Shipping times will depend on your location:
- Domestic Orders: 3-8 days
- International Orders: Please contact us
Shipping Costs
Shipping charges are calculated based on the weight of your order and delivery address. You will be able to view the final shipping cost during checkout before completing your purchase.
Order Tracking
Once your order has been shipped, we will send you an email with tracking information so you can track your order in real-time.
International Shipping
We do offer international shipping, but please note that customs duties, taxes, and additional charges may apply depending on the destination country. These charges are the responsibility of the customer.
2. Refund & Return Policy
Refunds
We do not provide refunds unless the product is defective. If you receive a defective product, you may request an exchange. To ensure a smooth process, please follow the guidelines below:
Exchanges for Defective Products
If you receive a defective product, we offer an exchange only. Please note that exchanges will not be accepted based on personal choice, size, or color preference.
To request an exchange for a defective product, we require a detailed, uncut video of the product being packed. This video should capture the entire packing process from start to finish to ensure that the item was shipped properly.
To initiate an exchange, please contact our customer service team at Jhankiofficial@gmail.com with the following:
- Your order number
- A detailed, uncut video of the packing process
- A clear description of the defect
Once we receive your video and confirm the defect, we will assist you in processing the exchange.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned or exchanged:
- Intimates, lingerie, and swimwear
- Products that are damaged or altered by the customer
Late or Missing Exchanges
If you haven’t received your exchange yet, please check your bank account again. If the exchange hasn’t been processed, please contact our customer service team. It may take some time before the exchange is completed.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at Jhankiofficial@gmail.com with a photo of the damage or defect along with the uncut video of the packing process. We will provide you with a replacement or an exchange depending on the situation.
Exchange Shipping Costs
Customers are responsible for the cost of shipping the defective product back, unless the defect was caused during our packing process. We recommend using a trackable shipping service or purchasing shipping insurance for returns to ensure we receive the returned items.
3. Contact Information
If you have any questions regarding our Refund, Return, or Shipping Policy, please contact us:
- Email: Jhankiofficial@gmail.com
- Phone: +91 8910819448
- Address: RA 202,Nabapally,Sector 4 , Kolkata- 700105